Mistake by implying coupon code

Hello Manfred.

I know that feeling—it has happened to me as well in a rush, though not on this site. Here is what I recommend:

• Place a new order, but pay close attention to your selection.
• Don't click the button that is already selected; make sure to select the correct "Lifetime" button instead.
• Then, enter your discount code. It should show a price of $2.97.
• Complete the purchase by finishing the payment.
• Secure your lifetime access and license code this way.

Mak has already announced that he’ll be closing the discount code soon.

He has to do this; otherwise, it will start circulating all over the internet and on search engines.

So, take advantage of the opportunity now.

You can take care of the refund/credit for the accidental purchase after you've secured the new deal with the license code stored in your account.

Time is running out!

It seems Mak is currently being flooded with requests regarding license codes, and from what I can see, he’s processing them based on urgency. He’s prioritizing the license code issues first because of the expiring discount code, and I hope he’ll be able to attend to your matter right after. So, hang in there!

German version:

Hallo Manfred.

Ich kenne das Gefühl – das ist mir in der Hektik auch schon passiert, wenn auch nicht auf dieser Seite. Hier ist meine Empfehlung:

• Tätige eine neue Bestellung, aber achte dabei ganz genau auf deine Auswahl.
• Nicht den ausgewählten Button bei der Bestellung sondern den richtigen für die Lifetime Membership anklicken!
• Gib dann deinen Rabattcode ein.
• Es sollten 2,97 $ angezeigt werden.
• Schließe den Kauf ab, indem du die Zahlung ausführst.
• Sichere dir auf diesem Weg deinen Lifetime-Zugang und deinen Lizenzcode.

Mak hat bereits angekündigt, dass er den Rabattcode in kürzester Zeit deaktiviert.

Er muss das tun, da der Rabattcode sonst im Internet und in Suchmaschinen die Runde macht.

Nutze also jetzt die Gelegenheit, um dir die Lifetime und den Lizenz-Code zu sichern!

Um die Rückerstattung und Gutschrift für den versehentlichen Fehlkauf kümmerst du dich danach. Aber verweise dabei bitte auf den richtigen Fehlkauf, damit du die Lifetime Lizenz nicht verlierst. Die Lifetime Lizenz wird es bald nicht mehr geben.

Die Zeit drängt!

Es scheint, Mak wird gerade mit enorm viel Anfragen bezüglich des Lizenscodes überschüttet und wie ich sehe arbeitet er die Anfragen nach der Dringlichkeit ab. Zuerst die Sache mit dem Lizenzcode, wegen dem auslaufenden Rabattcode und im Anschluss hoffe ich er kümmert sich auch um dein Anliegen. Bleib also dran!

Hi Frank
Thank you very much für your quick and helpful answer.
I did as you suggested and it worked finde, this time because I was very mindful :-)
My last question: To whom should I send the refund request for the now double subscription, to the support?
In the refund police document I could not find the answer to this question.
Thanks in advance
Manfred

A legitimate question raised by Manfred:

"To whom should I send the refund request for the now double subscription, to the support?"

That's the one billion dollar question - it seems ...

Here is how I proceed:

1. Submit a support ticket.
2. On Mak's Account write a PM
3. Create a public post.
4. Comment under announcement by Mak.
5. Monitor the chat and reach out immediately if he is online.
6. AI-driven research for additional company contact details.
7. Search social media for direct contact opportunities.

Despite the effort involved—and the occasional frustration when support doesn't respond—I always make a point to stay friendly and polite. After all, we are all human beings, not machines. This is especially important when you are building something, often working as a solopreneur.

If Mak reads this, I truly hope he tackles the tedious issue of support more consistently and professionally. It prevents frustration and ensures customer satisfaction—ultimately saving time and money for both - the customers and himself. Often, this isn't immediately obvious.

I like to compare this to how a product is marketed. It shouldn't feel like a "DIY project" anymore, but like a professional tool. In my opinion, a professional tool requires a professional presence. At the very least, that includes a professionally managed support system—especially regarding Sales & Refunds.

A Crucial Point to Understand

You’ve got to realize that Mak puts a ton of work into this, just like any dedicated solopreneur. Elegant keeps him on his toes, so he’s constantly reinventing himself to make the product better. Looking back at where he started, he’s always managed to outsmart the competition or pivot quickly to level up. That kind of effort is time-consuming, so yeah, answering support tickets sometimes takes a backseat.

Of course, he shouldn't have to deal with every minor technical detail or "small talk support questions"; that’s where a strong community is worth its weight in gold.

The community already buffers a huge volume of questions and answers. However, when it comes to Sales & Refunds, the community cannot step in or act as a cushion.

In the end, customer satisfaction is the responsibility of the CEO.

Thank you very much, Frank.
I did it exactly the way you suggested.
Now it’s a matter of waiting and having many cups of tea ;-)

I think we have to keep in mind that Mak is working day and night on improving CrafterPro and also records a new video every single day.
That’s an incredible amount of work.
It would really be better if he had a team behind him to share the workload.
But so far he seems to be a one‑man business, and it’s only natural that he has to set priorities, which means that we as users end up in the second or third row of those priorities.

On top of that, Elegant Themes does not stop pushing out updates and is even implementing a design system in Divi 5 and making new changes every week.
Naturally, that puts Mak under pressure to keep up with his product and all the incompatibilities that arise.

So from our side as users, a lot of patience is required—which also means that, in between, we can feel left hanging.

For my part, I’ll wait a few more months and hope that the wave of updates and upgrades from Elegant Themes will calm down at some point.

Greetings from Cologne,
Manfred